Shipping policy

Shipping Policy

Last Updated: June 23, 2026

Thank you for shopping with lostandthenfound.com. Because antique and vintage items are unique, fragile, and often irreplaceable, we take extraordinary care in our packaging and transit methods. Please review our shipping practices below.

1. Handling and Processing Time

  • Processing Window: All orders are securely packed and dispatched within 1-5 business days of cleared payment.
  • No Rush Shipping: To ensure the safety of your purchase, we do not offer overnight or rushed shipping services for fragile antiques.

2. Shipping Methods and Rates

  • Carriers: We ship domestic orders via trackable services including UPS, FedEx, USPS.
  • Calculated at Checkout: Shipping rates are calculated automatically at checkout based on the package weight, dimensions, and your delivery zip code.
  • Signature Required: To protect your investment, all shipments valued over $50 strictly require an adult signature upon delivery. Packages cannot be left on porches or doorsteps.

3. Shipping Insurance

  • Full Coverage Included: 100% full-value shipping insurance is mandatory and automatically included in your checkout shipping total.
  • Loss or Damage Protection: This insurance protects your purchase against catastrophic damage or total loss while in transit with the carrier.

5. Damaged Shipments & Claims Process

Despite expert packing, transit accidents occasionally happen. If your item arrives broken or damaged, you must help us file an insurance claim by following these steps:

  1. Notify Us Fast: Contact us via email at support@lostandthenfound.com within 48 hours of the carrier delivery timestamp.
  2. Keep All Packaging: Do not throw away the box, bubble wrap, foam peanuts, or any internal packing materials. The carrier will deny the claim if packaging is missing.
  3. Send Photos: Provide high-resolution digital photographs of:
    • The damage to the antique item itself.
    • The internal packing materials inside the box.
    • The exterior of the shipping box (especially showing any dents, punctures, or drops).
  4. Claim Processing Time: Insurance investigations generally take 7 to 14 business days. Once approved by the carrier, we will issue a full refund to your original payment method.

6. Undeliverable or Refused Packages

  • Wrong Address: If a package is returned to us because of an incorrect address provided by the customer, the customer must pay the shipping fee again to re-ship the item.
  • Refused Delivery: If a delivery is refused by the buyer or returned due to failure to sign for the package, original shipping fees are non-refundable, and a 20% restocking fee will apply to the item refund.